Cloud 9 Living Ltd Privacy Policy

 

Cloud 9 Living Ltd is responsible for and committed to protecting your data. Our registered address is 134 Dale View Crescent, Chingford, London, E4 6PG.

​Cloud 9 Living Ltd respects the privacy of our customers and visitors to our website.  The Data Protection Act 2018 is a positive step towards giving you, the customer, full control over how your data is used and how you are contacted.

​In this policy we will advise you how we collect, store and use your data, plus what controls you have over how the data is used.

  • Name

  • Email

  • Telephone number

​​It will not include IP address or Cookies. These are not captured by us on our website.

Please read the following policy to understand our views and practices regarding your personal data and how we will treat it.  For the purposes of data protection laws in the UK, the data controller is Cloud 9 Living Ltd, meaning we are solely responsible for determining the purpose and means by which the data we hold is processed.

​Lawful basis for processing data

​Your data will be processed under the ‘legitimate interest’ lawful basis (to process personal data for business and commercial purposes). This means we will continue to send marketing communications data based upon existing (or any new) relationships with our customers, but even so, we will not unfairly put our legitimate interests above what is best for you.

The new GDPR states, ‘The processing of personal data for direct marketing purposes may be regarded as carried out for a legitimate interest’.

Why we collect data and what we use it for?

Cloud 9 Living Ltd will process personal information for certain legitimate business purposes, which include some or all of the following:

  • Enhance, modify, personalise or otherwise improve our services and marketing communications for the benefits of our customers

  • To better understand how customers/users interact with our website and digital marketing

  • To provide email communications to existing or new customers we think will be of interest

  • To determine the effectiveness of promotional campaigns and advertising
     

How long do we keep your data?

We will keep your date only for as long as we need to.  How long we need data depends on what we are using it for, whether that is to provide services to you, for our own legitimate interests (described above) or so that we can comply with the law.

We will actively review the information we hold and when there is no longer a legitimate interest in us holding the information, we will either delete it securely or in some cases anonymise it.

 

Who has access to this information?

Your details will be kept within the Cloud 9 Living Ltd organisation until such time as you ask for them to be removed or we decide that, in absence of any response, they should be removed.  Your details will not be sold or otherwise disposed of to any third party except where we are legally obliged to do so.

How secure are your details?

When you register your details with us, we will take all reasonable steps to keep these details secure and free from unauthorised access.

Sharing information with third parties

Third party service providers

As required in accordance with how we use data, we may share your personal information with the third-parties that perform services for us, on our behalf, which may include providing email communication services, web platform services, digital marketing services, data analytics services, payment processing, web hosting, auditing and other similar services.  Third parties are subject to confidentiality obligations and may only use personal data to perform the necessary functions and not for other purposes.

Third party affiliates

We may share some data with our affiliates, in which case they must comply with this privacy policy.

Third party websites

Our website may also contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over the other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and these sites are not governed by this privacy policy.  You should exercise caution and look at the privacy policy applicable to that website in question.

How to access, review, transfer and delete your personal data

Any data can be made available to you for review, pursuant to a simple request to info@cloud9living.co.uk

If you tell us that the personal data we hold on you is incorrect, please contact us and we will correct, update or delete as appropriate.  You also have the ability to request ‘Right to Erasure’ of all personal data, restrict processing and to object to processing, as well as the right to data portability.

What is data portability?

The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.

If you have any queries about this Privacy Policy, please email info@cloud9living.co.uk

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Company Reg. No. 11848791